“Unable to load stream. Please make sure port 7446 is open on your NVR.”

5 Sep
2016

In case you are seeing the error message “Unable to load stream. Please make sure port 7446 is open on your NVR.” when trying to watch the live camera stream on your Unifi Video NVR system from Ubiquiti, then the solution is rather simple.

The error is caused by the self-issued certificate that comes by default with the Unifi NVR. As Mozilla Firefox has strict SSL (HTTPS) rules making sure that one does not connect to the wrong or fake website as could happen in e.g. a phishing attempt. I have not tried myself but from what I have read apparently Google Chrome does not enforce this in the same manner making the stream work out of the box in Chrome.

The solution is to open the URL to the video stream directly in a separate tab or window so that you can accept the self-signed certificate for the session:

https://NVR_IP_address:7446

The page itself will return an error after the certificate is accepted but that is fine, it is simply to accept the certificate. After that simply reload the NVR interface and the HTTPS video stream will work fine

Please note that if you are accessing the NVR from an external network you may have a firewall instance blocking the actual port. This instead would require port forwarding to be set up and that is a different story.

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